Returns & Exchanges
At DORRA, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy on all unworn items with original tags. Whether you need a different size or a different style, our process is designed to be seamless and stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship It Back
Print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing